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Authorized Samsung Dealer

A wholly-owned Canadian company, Vernon Telecom specializes in small to medium sized business telephone and communication systems including wireless and Voice Over IP (VoIP). Dedicated to installing and providing a system that works for each individual business, Vernon Telecom goes to each of their customer's office to ensure they are providing the most personal, professional and productive service.
Vernon Telecom has a proven track record for providing sales, installations, and support for Samsung office telephone systems. Sales and support for Norstar equipment, Toshiba, Panasonic, NEC and the older Panther systems is also provided by Vernon Telecom. Vernon Telecom is both an authorized dealer for Samsung and Telus.

Originating in 1995, Vernon Telecom began servicing and selling Nortel Norstar in Vancouver, Canada under the company name of GWNtel. In 1998, Vernon Telecom began fulfilling a customer service niche in the small to medium business environment with incredibly personalized service. Vernon Telecom became an authorized Samsung dealer in 2003, followed up by becoming incorporated and a BBB member in 2006.

Authorized Telus Dealer

Vernon Telecom is an authorized Telus Dealer providing a wide variety of analog and digital telephone services, copper and fibre data connectivity, and a host of managed services. We work with customers to do cost/savings analysis and come up with options for better services for the customers individual business needs.

Solutions


Business Class Telephone Solutions

As an authorized Samsung Dealer Vernon Telecom has been assisting businesses from 2 employees to 200 employees with business class telephone systems. We have a solution that will fit any type of business from Accounting firms to the local Zoo.

Scalability

Vernon Telecom specializes in Samsung OfficeServ business class telephone systems that can grow with your business. We excel in analyzing your telephone service needs and providing a solution that will fit your current requirements, yet be able to grow as your business does.

Portability and Inter-Office Transparency

These days many business employees have the need to be mobile around the office. Samsung has a wireless VoIP solution that fits both data and voice requirements. Even smaller companies can have multiple offices in neighboring cities - or even multiple buildings across town. Let us show you how easy it is to inter-link multiple sites, allowing callers to dial a single number and be transferred to the appropriate building, city, or person transparently.

Other System Services

Have a Toshiba, Mitel, Panasonic or NEC System? We provide service and assistance to customers with these systems. For customers with older Trillium, Panther, SmarTalk and Nortel Venture series systems, we can help you find what you need.


News

November 1 , 2009

The daylight savings time change is here again and we at Vernon Telecom would like to help make the transition easier for you this year. Click here to go to our support page where we have put instructions for our Samsung and Norstar users.

If you require additional assistance, please contact us and we will be happy to help.

July 2009

Samsung Business Communication Systems is Leading the Way in the 2-400 Line Segment of the US. Key/Hybrid Market

InfoTrack for Enterprise Communications (IEC) 1Q data confirms Samsung BCS has moved into the number one position in category targeting small- to medium-sized businesses. To read the entire news announcement, please download the follwing Samsung_Increased_Market_Share_Release pdf.

How does this announcement affect me you ask? Contact Vernon Telecom to find out!

February 2009

Bell Mobility LG 150 phones no longer meet Radio Standards Specifications. Bell customers with LG 150 phones can voluntarily return them to a Bell Store until March 31, 2009 to receive an replacement LG phone. For more information, call 1-866-282-6077 or visit www.bell.ca/lg150recall.

For more information on this news, please visit this Bell Canada Enterprises article.

January 2009

Greater Toronto Area businesses are crying foul after receiving sky-high phone bills that charged them upward of $200,000 because hackers broke into their voicemail system and hijacked it to make long-distance calls. See this CBC News report for more informaiton.

This threat can be significantly reduced by simply asking your staff to make their voicemail passwords 5 digits longer and are not easy to guess like 12345 or 77777.

Give us a call if you have any questions on hacker proofing your telephone system.

November 2008

Vernon Telecom celebrates 10 years supporting Thompson Okanagan businesses!

We are pleased to offer 10% off any sale or service to the first 10 new customers.

October 2008

The Canadian government has introduced a National Do Not Call List (DCNL) which allows you to register your numbers to help reduce telemarketer calls.

To read more on the topic, please visit the National Do Not Call List website.

Important Update: Use at your own risk. It has been proven that numbers registered are being sold to telemarketers. You can remove your registration with the above link.

September 2008

10 digit dialing is now mandatory for the interior. Contact Vernon Telecom to make sure your telephone system, Fax machines, Visa terminals and point of sale machines are integrated and programmed correctly for this change. We can make the changes necessary to ensure transparent migration to 10 digit dialing as problem free as possible.

To read more on the topic, please visit the Dial10.ca website.

July 2008

Samsung Internet Protocol – Private Branch eXchange (IP-PBX) OfficeServ™ 7400 has been awarded ‘Common Criteria Evaluation Assurance Level 3 augmented(EAL3+)' certification from Korean National Intelligence Service (NIS), Samsung Electronics Co., Ltd. announced today.

Common Criteria is the international guideline, which defines a common framework for evaluating security features of telecommunication products. This certification is widely accepted by 25 countries including the USA, UK, and Germany according to the CCRA (Common Criteria Recognition Agreement).

With this certification, Samsung IP-PBX OfficeServ™ 7400 can be guaranteed its security features by the internationally authorized organizations and purchased by governments in 25 countries across the globe without extra testing.

To read more on the topic, please visit this link: Samsung Product News.

June 2008

Introducing the GO GREEN Event. Reduce commuting costs, work from home, be more environmentally friendly. Click here to see the details.

May 2008

Vernon Telecom is proud to accept credit card payments from Visa, Mastercard, AMEX, and Discovery. Please go here to find out more.

February 2008

Telus considering cellular service change! We like to keep in touch with telecommunication news that affects our business clients. Check out the article on Telus's cellular service.

January 2008

Samsung Telecommunications has released Software Updates for the OfficeServ 100 and 500 communications platforms. Contact Vernon Telecom to have these updates implemented.

January 2008

Samsung Telecommunications has released an update to the SoftPhone package which includes video capability.